Services > Process & Guidelines

Process & Guidelines


Getting Started


To request a service, please submit this form. The support team will directly review your request within 3 business days. We will send you an offer if the request is eligible for our service.  

Follow instructions to accept the offer, and the task will be scheduled in the system.

Development


The service will be ideally performed in the background without affecting your live website or online store; however, there may be situations where this is not possible. In such cases, our team will inform you in advance. No changes will be published without prompt approval from the account owner otherwise.

Once development is completed, you will receive a detailed email explaining the actions taken. 

Approval & Revisions


Follow instructions in the update email to review changes. If you approve the job, please mark the job as done and close the case.

You may ask for two rounds of revisions as long as they are within the scope of the service, however, we do our best to be flexible and allow for more rounds when our schedule allows for it. 

We generally reply to all emails within 24 hours but there may be times where this is not possible. Please allow at least three business days for us to review the revision request and do not make any plans until the service is fully completed.

Publishing Changes


Our team cannot publish changes on your behalf. The timing for launching or publishing changes must be internally planned.

We recommend publishing changes at midnight, your local time, during hours where you have the least amount of web traffic.

Publishing Shopify Themes

Release & Delivery


When the job is done, you or the expert can mark it as complete. 

Without the job marked as complete, the client shall not publish or use the work provided by our experts on their websites.

Last Updated: August 3, 2021