Services / Process & Guidelines

Process & Guidelines

For Shopify customizations, Bytes by Pasilobus provides an automated platform that is free of contracts and focuses on providing solutions rapidly. It is available on the Shopify platform. As part of our service, we will assign two engineers and one project manager to work on your project. The project manager will be in charge of most of the contact between you and the developers, but you may also hear from any of the experts who have been assigned to your project.

Getting Started


To make a service request, please visit our Bytes Services page. You can order service by selecting it from the list. Within three business days, a member of the support staff will personally assess your request. If the request is not feasible, we will issue a refund for your payment.

Development


Although it is preferred that the service be conducted in the background so that it does not interfere with the operation of your live website or online store, there may be instances where this is not possible. In such circumstances, our team will notify you as soon as possible. If the account owner does not approve the modifications within a reasonable amount of time, no changes will be published.

Once the development process is complete, you will receive an email with a thorough explanation of the steps followed.

Approval & Revisions


Review the changes by following the instructions in the update email. As soon as you have given your approval, please mark the job as completed and close the case.

For as long as the adjustments are within the scope of the service, you may request up to two rounds of revisions; however, we will do our best to be accommodating and allow for additional rounds if our schedule allows for it.

We try to respond to all emails within 24 hours, however there may be occasions when this is not feasible. Please be patient with us. To ensure that we have enough time to consider your adjustment request, please give us at least three working days notice and refrain from making any plans until the service has been finished.

Publishing Changes

It is not possible for our team to publish changes on your behalf. Internal planning is required for the timing of product launches and publication adjustments.

We recommend publishing changes at midnight (your local time), when you have the least amount of online traffic on your website.

See: Publishing Shopify Themes

Release & Delivery


The project can be marked as completed by either you or the expert once it has been completed.

Without having the assignment recognized as completed, the client is prohibited from publishing or using the work completed by our experts on their websites.