Process & Requirements
- Turn around time is 1-2 weeks.
- The entire service is provided via text messaging or email.
- We do not offer phone support. There are no exceptions.
Follow instructions to accept the offer, and the task will be scheduled in our system.
The service will be ideally performed in the background without affecting your live store; however, there may be situations where this is not possible. In such cases, our team will inform you in advance. No changes will be published without a prompt approval from the account owner otherwise.
After we are done with development, you will receive a detailed message explaining the actions taken.
Follow instructions to review changes. If you approve the job, please mark the job as done and close the case.
You may ask for two rounds of revisions as long as they are within the scope of service. Please allow at least three business days for us to review the revision request.
We recommend publishing changes at midnight, your local time, during hours where you have the least amount of web traffic.
For successful completion of your request, please follow the recommendations below:
- Provide visuals to describe your issue
- Keep your messages brief and short
- Do not send follow up emails during the service
- Do not make any changes on your store during the service
Last Updated: September 3, 2020