Humans, not tickets
Care.
A maintenance plan for your Shopify store, run by the people who build the apps on it. Automated checks do the watching, our team makes the fixes, and every change is tried on a duplicate theme first. From $249 a month.
What we catch
The problems you would rather not find yourself.
Care is about outcomes: a store that keeps working while you run the business.
Theme updates
A theme update breaks an app
We find what broke, fix it on a duplicate theme and publish once it works, so an update never takes a feature down for good.
Checkout
Something goes wrong at checkout
Cart and checkout problems go to the top of the queue and get fixed within your plan's response time, before a weekend of lost sales.
Speed
The store starts to slow down
Speed checks show when an app or a change makes pages heavier, and we tune it back.
Seasons
Sales and seasons come round
Holiday banners, sale schedules and seasonal changes, set up on time instead of the night before.
How it works
Every week, every month
01
Weekly scan
Automated health and speed scans, plus app and theme checks. Issues are opened before customers notice.
02
Monthly fixes
The team fixes what the scans find each month, on a duplicate theme first when it matters.
03
Health report
Every change recorded — what, where, why — so nothing is a mystery later.
Care plans
Pick the help you need.
Three maintenance plans, each run by the people who build the apps on your store. Every plan has a clear response time.
Essentials
For stores that just need someone to call when something breaks.
$249/mo
Response within 72 hours
- Fixes when something breaks
- Theme and app issues
- Real people from the team that builds the apps
- A change log of every fix
No automated checks or marketing.
6-month minimum · billed monthly
Most popular
Care
For stores that want someone keeping an eye on things every month.
$750/mo
Response within 48 hours
- Everything in Essentials
- Automated health and speed checks
- App and theme checks
- App setup and tuning
- Monthly health report
6-month minimum · billed monthly
Growth
The one plan where we actively grow the store: we also run your Google Ads and weekly emails, with an account manager you can call.
$1,750/mo
Same-day response
- Everything in Care
- A dedicated account manager
- Regular check-in calls
- Google Ads management
- A weekly email marketing campaign
Google Ads spend is billed by Google and not included.
6-month minimum · billed monthly
Moving to Shopify? Every migration ends with 30 days of aftercare, then moves onto the plan you choose. How a migration works
Want us to run your ecommerce for you? Ecommerce management is a custom engagement with a monthly retainer and a performance bonus. Talk to us
What's in the plan
What the plans cover, and what they don't.
A fixed scope means you know what each plan covers before you start.
1
Care and Growth
Automated checks
Health, speed, app and theme checks run through the month, so problems surface before customers notice.
2
All plans
Fixes from the team
Theme and app issues fixed by the team, on a duplicate theme first when it matters. App setup and tuning come with Care and Growth.
3
Care and Growth
A monthly report
A health report and a change log: what changed, where and why, so nothing is a mystery later.
4
All plans
Answers from the builders
The care team sits with the developers who wrote the apps, so answers come from source.
5
Quoted separately
New features and redesigns
Custom apps, new themes and bigger projects are quoted up front as custom work, never slipped into the plan.
6
Not covered
Other people's code
Third-party apps and code written by others aren't part of the plan. We can quote to fix them.
Reviews
What merchants say about our support.
App Store reviews about the team that would look after your store.
★★★★★
“They even take care of your issues on Saturday morning and very fast. I did not expect any reply, but we solved my google tag issue faster than I expected.”
★★★★★
“I’ve had to contact them about two issues and received a reply within 24 hours with a resolution each time.”
★★★★★
“Support is a charm, always available, modifying the app to work how we needed and to look like we want.”
Verbatim reviews from our Shopify App Store listings.
Care plan questions
Before you start.
Which plan do I need?
Choose Essentials if you only need help when something breaks. Choose Care if you want the store checked and looked after every month. Choose Growth if you also want us to run your Google Ads and weekly emails, with a dedicated account manager and regular check-in calls.
How fast do you respond?
Within 72 hours on Essentials, within 48 hours on Care, and the same day on Growth.
Is there a contract?
Yes. Every plan has a 6-month minimum term and is billed monthly.
Will I talk to a real person?
Yes. Every plan comes with real people: the team that builds our apps handles your requests. On Growth you also get a dedicated account manager and regular check-in calls.
What counts as a fix?
Theme tweaks, app setup and tuning, speed improvements and seasonal changes. If a job is bigger than a fix, such as a new feature or a redesign, we quote it separately before any work starts.
How often do you check my store?
On Care and Growth, automated checks run through the month and the team works through what they find. Essentials has no automated checks: you tell us what's broken and we fix it.
Where do changes happen?
On a duplicate of your theme first whenever it matters, so nothing changes on your live store until it has been checked.
What do I get at the end of the month?
A health report and a change log that records what changed, where and why.
Is it included after a migration?
Every migration ends with 30 days of aftercare, then moves onto the Care plan you choose. How a migration works
Who does the work?
The same team that builds our apps. The care team sits with the developers, so you are not passed between an agency and a vendor.
Care plan
Start a Care plan.
Pick a plan and tell us about your store. We'll confirm the scope, then we start.