Technical Support That Runs in the Background
A recurring plan that keeps your Shopify store optimized, secure, and problem-free—without back-and-forth or constant oversight.
We quietly improve your store each month
Structured tasks, clear priorities, and fast expert help when you need it.
What We Handle Each Month
Site Speed Optimization
Every month, we run a performance analysis using tools like Lighthouse and PageSpeed Insights. We optimize theme assets, script loading, and flag any third-party performance blockers.
SEO & Accessibility Audits
We review your site’s SEO performance monthly and run accessibility audits every 2 months. This includes alt text checks, heading structure, page titles, and mobile-friendliness against WCAG benchmarks.
Broken link monitoring
We scan for broken internal and outbound links monthly and fix or redirect any affected pages.
Image compression & optimization
We optimize large images (JPEG, PNG, WebP) for performance and implement lazy loading where missing. This is checked as part of your monthly performance pass.
Mobile & Responsive UX Checks
Every 2 months, we check your store across major device sizes to ensure layout consistency, touch targets, and mobile speed are intact.
Security & Compliance Monitoring
We run malware scans, SSL checks, and review GDPR/CCPA compliance basics (cookie banners, data requests) quarterly, or more frequently on the Scale Plan.
CRO Suggestions for Key Pages
Each quarter, we review product, cart, and landing pages to suggest ways to increase conversion—based on UX, messaging, and heatmap behavior (if enabled).
Theme Tweaks & App Setup
On demand: We’ll help configure apps, make minor visual or functional theme tweaks, or implement Shopify-native features like metafields or filters.
Monthly Performance Report
You’ll receive a clear summary of what we reviewed, what was fixed, and what we recommend next—delivered directly in your Control Panel.
Optional Strategy Check-In
For Optimize and Scale plans: Schedule a 30 minute call each month to discuss performance insights, roadmap prioritization, or new feature ideas.
Custom Build Support
If you’ve had a custom feature built by Pasilobus, we’ll continue to monitor and maintain it as part of your plan. This includes version compatibility checks, bug fixes, and theme integration support—so your feature keeps working as Shopify evolves.
- Scoped only to builds completed by Pasilobus
- Included in plan, or upon active maintenance agreement
How Support Works
Simple requests. Clear priorities. No guesswork.
You’ll have access to the Pasilobus Control Panel—your dashboard to submit requests, track task progress, and view your monthly reports.
✅ Structured task flow
✅ Defined response times
✅ Monthly reports so nothing slips through
Why Merchants Use Support Plans
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🏝 Peace of Mind
Know your store is always optimized, even when you're not watching.
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💰 Cost-Effective
Cheaper than hiring a developer. More proactive than doing it yourself.
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🚀 Rapid Fixes
No searching for help when things break—we’re already here.
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⚙️ Continuous Improvement
Performance, compliance, and CRO: always in motion.
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💻 Access to Experts
We know Shopify inside and out. And we built the tools you're using.
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🛠 Scales With You
From small stores to large catalogs, we grow with your business.
Your Store, Fully Supported
Explore our support plans and find the right level of care for your Shopify business.